Tier 1 IT Support Specialist / 1st Line IT Support

Job Title: Tier 1 Support Specialist

Location: Eccles, Greater Manchester

Salary: Competitive

Job Type: Permanent, Full Time

Start Date: ASAP

An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK.

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector.

About the role:

We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office.

This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service.

Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role.

Responsibilities:

• Point of contact between the business and end-user
• Logging all incidents and service requests
• Providing updates on tickets
• Creation of tickets
• Resetting passwords
• Setting up new devices for our client base, both Windows and Mac
• Completion of laptop pre-builds and post-builds
• Managing your time efficiently and planning your day accordingly

About you:

Experience:

• Ability to work unsupervised, independently and as part of a team
• IT related degree or relevant qualifications highly desirable
• Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT
• Able to demonstrate a good all-round knowledge of IT principles
• Knowledge of Windows OOB would be beneficial
• Knowledge of BIOS would be beneficial
• Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous
• Experience in initial remote diagnostics along with analysis and monitoring would be advantageous
• The willingness to learn new software and hardware skills
• Experience of MSP and or Hospitality is advantageous but not essential
• Knowledge of Microsoft cloud solutions including Office 365 would be advantageous
• Experience with Desktop & Server admin across the Microsoft stack would be advantageous
• Overall appreciation of client system security

Personal Attributes:

• Friendly and professional
• Excited about tech and thrives on developing understanding of new technologies
• Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients
• Recognises the importance of frequent and clear communications
• Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
• Feel that every day is a day of learning
• Disciplined, with the ability to prioritise and execute tasks under pressure
• Harnesses pressure to deliver results

Why join us?

• We make work life balance a normal, not a benefit
• We offer some flexibility to work from home
• A fun and productive place to work
• Great team of people to work alongside
• Workplace Pension
• Comprehensive inhouse and external training offered
• Competitive salary that reflects your skills and experience

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other:

In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.